FAQs - Help & Support

All the stock available on the web is real stock, if you can add it to the cart, we have it. In the tab of each product you can see information about availability and estimated delivery times.

Stock Posts:

• In Stock: The product is available to order.
• Last units in stock: few units left, it can quickly go out of stock.
• Not enough products in stock: there are no units of that product and you will not be able to place the order.

If you wish, fill out the form available on the product page and we will inform you when we have units again.

Delivery times are reflected on the web on the page of each product. All delivery times start counting from the confirmation of payment by the financial institution and do not include holidays or weekends.

MMGRacing does not have additional information or photographs to that shown in the product sheet of the web.

If you want any additional information, the customer must request it directly from the manufacturer.

If you have a product reference and you cannot find it on the web, you can send us an email to provide you with the link to the product if it is in our catalogue.

MMGRacing in no case sells products on request. If we do not have the product in our catalog, unfortunately we will not be able to supply it.

MMGRacingstore offers you the possibility to use various payment methods.

PAYMENT METHODS:

Credit Card: This is the fastest payment method. Your order will be processed immediately after receiving the payment confirmation.

BIZUM: Easy, simple and without entering your card or account information. Important to have your BIZUM account activated to online purchases.

PayPal: You can pay quickly and securely with your PayPal account or with your credit or debit card.

Bank transfer: Your order will be pending until we receive confirmation of payment from our bank. The delivery time will begin to count from the receipt of such confirmation of the deposit by our bank.

Our details for the transfer are as follows:

CAIXABANK

• Account holder: Mauricio Jesús Martínez Gómez
• IBAN code: ES03 21002427 0002 0014 0911
• BIC or SWIFT code: CAIXESBBXXX

SeQura (Spain, Portugal, Italy and France): Split the payment for your order into 3 months interest-free, or 4, 6, 12 (from 50€) or 18 (from 390€) months for just a small fixed fee per month. Just with your ID, mobile phone, and bank card. Instantly and without paperwork. You can complete the payment whenever you want without additional cost.

These payment methods may vary depending on the delivery details that will be displayed on the order conformation page. At MMG Racing Store, we have SSL security protocols that ensure safe navigation on our site. Any information provided from your credit cards is managed by Redsys, PayPal, MultiSafepay and Sequra externally, this ensures the treatment on all your banking data.

We ship to mainland Spain, the Balearic Islands, and the following European Union countries:

Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, and Sweden.

We do not ship to territories that require a customs declaration (DUA):

• Territories within Spain requiring DUA: Canary Islands, Ceuta, and Melilla.

• Territories outside Spain but within Europe requiring DUA: Andorra, Switzerland, Faroe Islands (Denmark), Greenland, Heligoland Island (Germany), Campione d’Italia (Italy), Livigno (Italy), Mount Athos (Greece), Åland Islands (Finland).

• EU outermost regions (RUP): Although part of EU member states, these regions have a special status and also require customs clearance: Guadeloupe (France), Martinique (France), Réunion (France), Mayotte (France), French Guiana (France), Saint Martin (French part), Azores (Portugal), Madeira (Portugal).

We do not ship to Norway: although it is part of the European Economic Area (EEA), meaning no customs duties apply to goods complying with EEA origin rules, Norway has its own customs and tax regulations, such as the VOEC scheme for VAT in e-commerce.

We do not ship to Malta.

We also do not ship to Cavan, Donegal, and Monaghan within Ireland.

Shipping costs are reflected in the shopping cart when placing the order before proceeding to checkout.

Spain (mainland):
Orders over €119: FREE
Orders under €119: €5,90 (VAT included)

Baleares: €9,99 (VAT included)

Portugal:
Orders over €119: FREE
Orders under €119: €6 (VAT included)

Other destinations: Add the products to your cart, enter your address, and you'll receive shipping cost estimates and the various carriers available.

At any time and at the discretion of the store, promotions with discounts on products, such as special dates or seasons of offers (Black Friday, Halloween, etc...) or through the MMG Racing Coins, may be made.

MMG Racing Coins are valid for 90 days.

In the event that the discount is linked to the use of a coupon or code, it must be used in the shopping cart or checkout process.

Both in the shopping cart and in the checkout process, you will see a text box with the title "Promo code" where you must enter your coupon or discount code, and then click on the "Apply coupon" button.

At that moment you will be able to see reflected and detailed the discount, in the total of your order.

Coupons or discount codes can be posted on social networks or sent via email in any of our weekly communications. Subscribe to our newsletter in order to receive these coupons or follow us on our social networks: Facebook, Instagram, YouTube, TikTok, Linkedin.

In order to make a modification or cancellation of an order, you can contact us through the contact form.

In the subject select "Modify / Cancel delivery" indicate a reason in the form message and press "Send."

We will try to apply the modification or cancel said order, as long as it has not left our facilities.

The modification of an order may cause delays in the preparation.

In the event that the order has already left our facilities, it will be managed as a return and may incur management and shipping costs.

• Add the items you are interested in from our catalog to the shopping cart by clicking on the "Add to cart" button that is on each product page.
• Once you have added all the products to the cart, process your order Following the steps (1 - Personal information, 2 - Addresses, 3 - Shipping method and 4 - Payment) and providing the necessary information in each of them.
• To finalize and confirm your order, press the "Order with an obligation to pay" button on step 4 - Payment once you have selected the payment method..
• You will receive your order at the address you entered in your order and within the estimated delivery time.
  * (in the tab of each product you will be able to see information about its availability and delivery time)

If your order is composed of several products, it will be shipped when we have all the items that compose it. In case there has been any breakage of stock in the warehouse and there is a problem with your shipment, MMG Racing Store will contact you as soon as possible to give you a quick solution.

The shipping and handling costs are shown in the order summary before confirmation, when you have indicated the shipping address.

If you are not receiving any notification emails about your orders, they may be arriving in your spam folder.

To correctly receive our emails; If they are going into your spam folder, please check your spam folder and mark our emails as not spam.

If you use Gmail, you can also check the "Promotions" tab, in case notification emails are entering there.

All orders have an identifier and tracking number associated with them once they have left our facilities, which you can find in your order history or in the email you receive when your items are shipped.

All orders have a tracking number associated with them once they have left our facilities, which you can find in your order history or in the email you receive when your items are shipped.

From your order section, you can download your invoices and you will find a tracking link from the shipping agency where you can see the status of your order.

In the event that the transport agency does not locate anyone at the address indicated for shipment, you can manage a new delivery through that link or with the tracking number provided, on the website of the transport agency.

As a delivery option you can also ask the transport agency to deposit it at a collection point provided by the transport agency available near your area.

Transport agencies as a general rule do not make calls to arrange deliveries.

In the case of not having been able to deliver the order by the transport agency in a reasonable time, the order is usually returned by the agency to origin, in this case MMG Racing Store, which will incur handling charges for the customer.

Once the order has left our facilities, the responsible for the delivery is the transport agency.

Downloading an invoice in MMGRacingstore is very simple.

1) Log in with your user account in "My account".

2) Access your "Order history and details" where you can see a list of your orders placed and in the "Invoice" column, you can download the invoice of the order you want.

Note: If you are accessing from a cell phone, when you access your "Order history and details", click on the link "Download your invoice as a PDF format" of the order you want.

MMG Racing Store is a 100% online store and as such manages all orders based on shipping to your home.

For this reason, we do not offer a pick-up service in our facilities.

MMG Racing Store guarantees that all orders have left its facilities in perfect condition.

Even so, we have insurance that covers your merchandise.

If your order has arrived damaged, you have a maximum of 24 hours to review the package and notify it.

You can do it through our contact form and selecting "Incidences orders" in the subject, you must attach:

1. a photo of the package label.
2. several photos from different angles from outside, of the box.
3. several photos from different angles of inside the box with the items.
4. individual photos of damaged items.

It is important to comply with these specifications, to avoid possible delays in the response or denial of coverage by the transportation agency.

When we have all this information, we will take care of managing the incident with the transport company and we will keep you informed at all times of the management of this incident.

Requesting a return at MMG Racing Store is very simple.

1) Check that the product to be returned is not exempt:

• The return period of 14 calendar days from receipt of the order has not passed.
• The product has not been used, retains the original packaging and labeling without tampering or unsealing.
• The product has not been ordered specifically for the customer and has been previously notified.
• The product is not an electronic, carburettor parts or brake hoses.

2) Once you have verified that your product is not exempt, you can request the return through our website by following the steps below:

• Log in with your user account at "My account".
• Access your "Order history and details".
• Enter the order detail.
• Select the products you want to return and click on "Request return".
• You can see the list of your return requests at the following link "Merchandise returns".

3) Once this process is completed, our returns department will receive your return request and may require further information.

You will be notified of the resolution within 5 days. In case of approval you will receive confirmation along with the steps to follow to return the product(s) to us.

Remember that the customer will send the products by his own means, by the transport company he considers appropriate, being responsible for the shipping costs.

Generic question, write to: info@mmgracingstore.com

You can also send us your question through our contact form.